I am having the same issue. Unfortunately I am unable to contact with Microsoft because they doesn't have any service provider in Bangladesh.
Will highly appreciate if anybody can suggest where and how to get support in Bangladesh.
This issue has now happened on 3 different Surface Pro 4 devices which we bought 2 years ago. Contacted Microsoft and they said that the stopped replacing these devices under warranty from April 2019 so now refuse to replace these devices unless we pay $450 each excluding shipping. Ridiculous that a manufacturing defect in a device will not be replaced.
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