MS replacement is a PR stunt - no replacement issued
avasmum last edited by
Just want to say thank you for everyone that were vocal with this matter and taking a stand - and to get MS to acknowledge this issue.
My Surface Pro 4 started flickering at the last bottom - alike many of the people that posted their problems on here. My issues is like Rob's: https://flickergate.com/rob-glazier/
I followed the steps on the MS site: https://support.microsoft.com/en-us/help/4230448/surface-pro-4-screen-flicker
I did the updates.
I did the diagnostic tool.
Flickering still happened.
I called up the (800) 642 7676 which was already disappointing. The voice recognition did not recognise anything I was saying after repeating several times.
Eventually I was put through to Louis.
I explained to him what I have already one.
He then got me to
- hold volume up & power button down at the same time
- go to https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface
- download SurfacePro4_Win10_16299_1801701_1.msi
Once that was all done - he said that my Surface Pro 4 did NOT qualify for a replacement.
When asked what "flickering" (per the MS statement below) qualified, he was unable to answer.
[The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing a flickering or scrambled screen. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.]
When asked to speak to a supervisor to get more answers about this, he said they do not have any supervisors to handle this matter.
So - the MS "replacement" is seeming like a PR stunt to me. They are "saying" they will replace... but to what extent?
So so disappointed with MS.