And another, but can't convince MS to replace



  • So, I have this issue

    I have a Surface Pro 4, Core i5, 8GB, 256SSD

    Only started recently when I hooked up a 4k widescreen monitor.

    Call support, they requested a video of the behaviour whilst in the EUFI screen.

    problem is, as soon as the problem manifests itself whilst working in windows, when I reboot and get the EUFI screen the screen stops juddering.

    Anyone know how to force this to effect so I can take a video of it and get a replacement?

    Support are pretty shocking. They kept emailing me for updates, to which I kept responding that I am still trying to video it in EUFI, then they got fed up and closed the case without my permission! NEVER had this with any support people!

    Thanks


 

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