Microsoft Surface Pro 4 Class Action Investigation

  • Migliaccio & Rathod LLP is investigating screen flickering issues in the Microsoft Surface Pro 4. Released in 2015, affected users report that the Surface’s flickering display is manifesting approximately one year after purchase, at which point the warranty had already expired. As the problem appears to be connected to the hardware, over-the-air software patches are unavailable to address users’ complaints, leaving Surface Pro 4 buyers with no choice but to pay $800 for an out-of-warranty exchange. Since refurbished units may also experience flickering screens, this problem has not been limited to new Surface Pro 4 products.

    More than 1800 Surface Pro 4 owners have reported the issue, which is dubbed “Flickergate”, but have received no form of recourse from Microsoft. These devices cost over $1500 and are marketed as capable, work machines for productivity and entertainment purposes. That so many people have been affected after only one year of ownership speaks to the poor reliability of Microsoft products, as corroborated by Consumer Reports.

    Visit their website to read more and find their contact information:

  • 1.How the flickering got started. Started recently July 2020
    2.Steps you have taken so far. I just tried putting an ice pack under it and giving it a rest. The flickering did stop after a few minutes.
    3.Video/Photos of the flickering screen. Do not have a picture but it is very fast flickering sometimes in tight movements and sometimes in wide.
    4.Specs of your device. Surface Pro 4 i7
    5.Average usability i.e hours per day, cpu load etc 8 hours a day. Now that I am working from home again it gets heavier use, a lot of meetings, screen sharing and multiple windows open with two monitors. The first few years I worked on a lot of marketing and had no issues.

  • Why is this no longer being pursued? They didn't really help those out of warrenty....

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