So here I am, 6 months past the 3yr extension for replacement and my screen starts jumping, flickering, and is blurry. I've called Microsoft but since I'm 6 months past they won't do a thing. I asked to speak to a supervisor and was told someone would call me back in 30min to an hour. Three hours later and I'm back on the phone trying to get someone to answer. This is ridiculous. And the fact that Microsoft even put a timeline on replacement is poor customer service. They admitted to there being an issue and they couldn't fix it without replacement. It shouldn't matter when the screen flickering occurs, they should replace NO MATTER WHAT. I WILL NOT be buying another Microsoft product again!
Posts made by jaimeodom
Another victim with refusal to replace